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What You Need to Know Before You Play

These legal terms set out your rights, our responsibilities, and how your account and personal data are handled on batrupees. Access to the platform depends on local law and is available only where permitted in eligible regions.

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batrupees What You Need to Know Before You Play
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about these terms, a data request, or a formal complaint, the right path is through our dedicated support channel — not through a payment app. We handle legal and account queries separately from general help so your concern reaches the right person. Our support team can accept requests to review, correct, or delete your account data.

Team online

Live Chat

Open the chat widget from any page inside your account. For legal or data queries, select the account and legal topic so your message is routed to the right team.

Email Support

Send formal requests — data access, account closure, policy complaints — by email. We aim to acknowledge receipt within one working day and respond fully within the timeframe required by applicable law.

Account Dashboard

Minor account updates like contact details or payment wallet changes can be made directly from your account settings without contacting support — faster and fully logged for your records.

DATA AND ACCOUNT SECURITY

How We Handle Your Data and Account

Your personal data — name, contact details, registered JazzCash or Easypaisa wallet number — is stored only as long as your account is active or as required by applicable law. We do not sell your data to third parties. SSL encryption is applied across all account pages and payment flows, including during the OTP verification step at login and when confirming a Raast withdrawal.

Data Retention

We keep your account data only for as long as your account is open or as law requires. Once you close your account, personal data not needed for legal compliance is removed from active systems.

Cookie Use

We use cookies to keep your session active after login and to remember your preferred payment method — for example, whether you last used JazzCash or Easypaisa — so you don't have to reselect each time.

Account Security

Every login triggers an OTP to your registered mobile number. If you notice a login you didn't make, contact support immediately and we will lock the account while the issue is reviewed.

Request Your Data

You can request a copy of the personal data we hold on your account at any time by contacting our support team by email. We respond within the timeframe set by applicable law.

Common Questions About These Terms

These are the questions we get most often about account rights, data handling and our legal terms. If your question is not covered here, reach out through live chat or email and we will give you a direct answer.

Access depends on your local law and regional eligibility. We recommend checking whether online gaming is permitted where you are before opening an account — we do not override local law.

We collect your name, mobile number, and the wallet details you use to fund your account — for example, your JazzCash or Easypaisa number. This is used for account verification and payment processing only.

Yes. Send a deletion request to our support email. We will remove personal data not required for legal or financial compliance. You will receive written confirmation once the deletion is complete.

Cookies keep your session running after login and remember your last payment method. You can manage cookie preferences in your browser settings, though disabling them may affect how the account page loads.

We post the updated version here with a new effective date. Continuing to use your account after that date means you accept the revised terms. You may close your account before the update takes effect if you disagree.

Formal complaints go through our support email rather than live chat. We acknowledge within one working day and work toward a resolution within the timeframe that applicable law requires.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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