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How batrupees Handles Your Personal Data

This privacy policy tells you exactly what data we collect when you open an account, make a deposit via JazzCash, Easypaisa or Raast, and use our platform.

Account data explainedJazzCash, Easypaisa, Raast payment dataCookie and device dataYour right to access or deleteContact path included

Explore the Lobby Read FAQ

What We Collect and Why We Use It

batrupees Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you register, we collect your name, contact details and a copy of the identity document you submit during account verification. If you deposit using JazzCash, Easypaisa or Raast, we log the transaction reference, wallet number and amount so we can match it to your account

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and process your withdrawal to the same wallet. We do not store your full JazzCash or Easypaisa PIN — payment authentication happens inside your wallet app, not on our servers. We also collect device identifiers, your IP address and session data when you browse the lobby
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or open a game. This helps us detect unauthorised access to your account. Cookies track your session state and your language preference; you can clear them from your browser at any time. We retain your account data for as long as your account is active and
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for the period required under applicable law in eligible regions. If you close your account, we follow a defined retention schedule before purging personal records. Access to this platform depends on local law and is available only where local law permits. For questions about data held
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against your account, reach our support team directly — contact details are in the Support section below.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We handle account and payment data carefully because your wallet details — JazzCash number, Easypaisa mobile ID, Raast-linked bank account — are sensitive. Here is what we do in practice to keep your information secure and your rights intact.

Encrypted Account Storage

Account credentials and identity documents are stored with encryption at rest. We use SSL on every page, including the deposit and withdrawal flows where payment references pass through.

Payment Data Isolation

JazzCash, Easypaisa and Raast transaction references are stored separately from your browsing session data. Access inside our system is restricted to the accounts and payments teams only.

Cookie Control

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can reject non-essential cookies from the cookie banner or clear them in your browser settings.

Retention and Deletion

We hold your data only as long as your account is active or as required by applicable law in your eligible region. Once the retention period ends, records are purged from active systems on a scheduled cycle.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to access the personal data we hold on your account, request a correction, or ask us to delete your record, get in touch through any of the channels below. We aim to acknowledge data requests within a reasonable timeframe. For urgent account-security concerns — such as a login you do not recognise — use live chat for the fastest response.

Live Chat Open the chat widget from your account dashboard. Our support team can pull your data query to the right team and confirm receipt while you wait.

Email Support Send your data access or deletion request to our support email. Include your registered mobile number so we can match the request to your account record securely.

In-Account Request Form Log in, go to Account Settings, and submit a privacy request form directly. This creates a tracked ticket linked to your account ID for a clear audit trail.

Common Questions About Your Privacy on batrupees

These are the questions we actually get from account holders about how their data is used. If yours is not here, send it through live chat or the in-account request form.

We collect your name, mobile number, email address and the identity document you submit for verification. Your device type and IP address are also logged at login for account-security purposes.

No. Your PIN stays inside your own wallet app. We only receive the transaction reference and confirmation from JazzCash or Easypaisa once a deposit is approved — your PIN never touches our servers.

Yes. Submit a data access request through the in-account form in Account Settings or contact us by email. Include your registered mobile number so we can verify the request is from the account holder.

Send a deletion request via the in-account form or email support. After we verify your identity, we will remove active records and follow the required retention schedule for any data held under applicable law.

We share data only with payment processors like JazzCash, Easypaisa and Raast to complete your transactions, and with service providers who operate under strict data handling agreements. We do not sell your data.

After account closure, we hold your records for the period required under applicable law in eligible regions. Once that period ends, your personal data is purged from our active systems on a scheduled cycle.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoFAQ Appbatrupees App

How batrupees Handles Your Personal Data

How We Protect and Manage Your Information

Encrypted Account Storage

Payment Data Isolation

Cookie Control

Retention and Deletion

How to Reach Us About Your Data

Common Questions About Your Privacy on batrupees

01 What personal data does batrupees collect when I register?

02 Does batrupees store my JazzCash or Easypaisa wallet PIN?

03 Can I request a copy of the data batrupees holds on my account?

04 How do I ask batrupees to delete my personal data?

05 Does batrupees share my data with third parties?

06 How long does batrupees keep my account data after I close my account?

Privacy Policy

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